Refund Policy

Refund Policy

At JENNY SHOP, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.

  • A receipt or proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–7 business days via your original payment method.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item, please contact us at
📩 jenny.shopify2025@gmail.com.

Non-Returnable Items

  • Sale items

  • Gift cards

These cannot be returned or refunded.

Need help?

If you have any questions about returns or refunds, feel free to contact us:
📧 jenny.shopify2025@gmail.com